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How We Keep You Safe

A simple guide to privacy, security, and trust on Springboard.

1. Our Core Promise

Your trust is our most valuable asset. We believe that for you to be truly open about your wellbeing, you need to know exactly where your data goes—and where it doesn't.

We Do

  • Protect your privacy and dignity
  • Be transparent about what we collect
  • Use data only to strengthen the community

We Do Not

  • Collect information we don't need
  • Track your individual clicks or search history
  • Sell your data to anyone

2. Surveys: The "Blender" Approach

When you take a survey, your answers are confidential. Think of it like a blender: we take answers from many people and mix them together. We only look at the "smoothie" (the trends), never the individual ingredients (your specific answers).

  • We never look at a single person's survey responses.
  • We only create reports if there are at least 7 people in the group.
  • If a group is too small, we don't show any data at all to protect your identity.

How Anonymity Works

graph LR U1[You] -->|Secure| V[Secure Vault] U2[Peer] -->|Secure| V U3[Colleague] -->|Secure| V V -->|Mix & Anonymize| B{The Blender} B -->|Aggregate Trends| R[Group Report] R -->|View| A[Org Admin] style V fill:#f0fdf4,stroke:#16a34a,stroke-width:2px style B fill:#e0f2fe,stroke:#0284c7,stroke-width:2px style R fill:#fff7ed,stroke:#ea580c,stroke-width:2px

3. Who Sees What?

Different information has different levels of visibility. We strictly separate what is public, what is for your team, and what is strictly for you.

graph TD subgraph "Public Network" P1[Practitioner Names] P2[Practitioner Bios] end subgraph "Your Organization" O1[Team Resources] O2[Internal Research] O3[Group Survey Trends] end subgraph "Strictly Private (NO ONE SEES)" S1[Your Survey Answers] S2[Your Search History] S3[Your Drafts] end style S1 fill:#fecaca,stroke:#dc2626 style S2 fill:#fecaca,stroke:#dc2626 style S3 fill:#fecaca,stroke:#dc2626 style O1 fill:#fef08a,stroke:#ca8a04 style O2 fill:#fef08a,stroke:#ca8a04 style O3 fill:#fef08a,stroke:#ca8a04

4. Roles & Permissions

Community Users (You)

You can access resources, take surveys, and explore the network. Your email is stored separately from your survey data, so they cannot be linked back to you.

Practitioners (Coaches/Therapists)

You have a public profile with your bio and contact info. You can share resources but cannot see internal organization data.

TWP Admins

We manage the platform's health. We can see high-level stats (like "50 surveys taken today") but never individual responses. We can help manage accounts but cannot snoop on your activity.

Based on the "Springboard Confidentiality and Security Considerations" document.

Questions? Contact security@wellbeingproject.org